Refund policy
Version: October 5, 2026
Unconditional refunds within 14 days
You may request an unconditional refund within 14 days of payment for any monthly, annual or lifetime Vibecrew plan. You do not need to give a reason.
How to request a refund
Use “Request refund” on your account page or email hi@getvibecrew.com with your account email and order details. The first eligible request is processed automatically; subsequent requests are reviewed by support. This processing order does not change your unconditional 14-day refund entitlement.
Payment and access
Polar processes payments and refunds as the merchant of record. Once refunded, access provided by the relevant plan is revoked. The desktop license updates at its next verification; running work may finish. The time for funds to appear in your account depends on your payment provider.
Cancellation and statutory rights
You can cancel subscription renewal through the Polar portal from your account page. Cancelling renewal does not request a refund; access continues until the end of the paid period unless refunded. Your mandatory consumer rights remain unaffected.